Frequently Asked Questions

Here you’ll find answers to the questions we get asket the most about buying at Noble Eyewear.

PRICING

How can I see the price information?

Register here with your commercial email to access our product prices and exclusive offers.

Does the price include a case and cleaning cloth?

No, the price is for the frame and demo lens only.

How do I receive the 15% discount on my first purchase?

Once in our order checkout page, insert the voucher code which was sent through your welcome email.

The 15% discount will be applied automatically to the total amount.

What are the shipping costs?

The exact shipping costs will be confirmed based on your shipping address and order quantity. But please find attached a reference table below:

                       USA            Europe

1-20pcs        40 USD         40 USD
21-40pcs      55 USD         50 USD
41-60pcs      70 USD         55 USD
61-80pcs      85 USD         65 USD
81-100pcs    100 USD       75 USD

ORDERING AND PAYMENT

What is the MOQ (minimum order quantity) per order?

We work without MOQ limitations. That means that you can select the product mix of your choice, even if that means one piece per model!

How long does it take for my order to be approved?

As soon as we identify your payment which should take about 1-2 working days.

What are the methods of payment accepted by Noble Eyewear?

We accept direct bank transfers, Credit Card and PayPal.

DELIVERY AND CUSTOMS CLEARANCE

How long does it take to prepare your order for shipment?

3-5 business days, during which we will perform a quality check of your products and prepare the packaging.

How long does the shipment take to arrive?

5-10 working days once shipped, depending on your location. We deliver directly from Shanghai through a network of international Air Express couriers (DHL/FEDEX/UPS).

How can I track my order?

Once the shipment is confirmed, we will provide you with an exclusive tracking number for you to follow the delivery status.

What do I have to do about the customs clearance paperwork?

Nothing, Noble Eyewear does this for you. We prepare the paperwork prior to shipment and follow-up our shipment courier (DHL/FEDEX/UPS) closely to finalize the customs clearance process.

DUTIES AND TAXES

Are there any additional duties and taxes?

Each country´s government normally requires for incoming shipments to pay taxes and customs duties.

When you purchase your products from Noble Eyewear, your products will be shipped from our warehouse in China and therefore, you may be asked to pay additional duties and taxes before delivery.

Your order amount does not include these duties and taxes.

You usually do not need to care about taxes. The courier company (e.g. Fedex) will contact you if you need to pay taxes for your package and they will guide you to finish the following steps.

For reference, there is usually a duty rate (%) applied to the invoice amount plus fixed charges. Below is an example for the USA:

  • Invoice value: $1000
  • Duty rate (2%): $20
  • Fixed government charge: $25
  • Fixed brokerage charge: $31

The shipment courier (DHL/FEDEX/UPS) prepays the customs duty and then collects it from your account when the shipment is delivered.

If the package is returned or destroyed due to our client´s refusal to pay customs duties, all the losses will be borne by the client.

PRODUCT AND WARRANTY

With which frequency does Noble Eyewear launch new collections?

Every first week of each month. Sign-up to our newsletter to keep track of new trending models!

What is the difference between the Noble and Standard collections?

Noble Collections are designed exclusively by Noble Eyewear while the Standard Collection is a handpicked selection of our supplier’s best designs.

What is the warranty period for the products?

We offer a warranty period of 1 year from the delivery date.

How does the warranty process work?

The process is very simple. Just send a couple of photos of the defective piece and we will provide the model replacement during next purchasing or refund the amount.

PRIVATE LABEL

What are the private label options offered by Noble Eyewear?

We offer 2 private label solutions:

  • (A) Demo Lens and Temple Pad Printing: Free for orders above USD 1000 – minimum of 10 pieces per color
  • (B) Metal Temple Laser Printing: Free for orders above USD 1000 – minimum of 10 pieces per color

CUSTOMER SUPPORT

How long does it take to respond to a request?

Noble Eyewear has a 24/7 dedicated commercial support team that will get back to you within 24 hours.

PRICING

How can I see the price information?

Register here with your commercial email to access our product prices and exclusive offers.

Does the price include a case and cleaning cloth?

No, the price is for the frame and demo lens only.

How do I receive the 15% discount on my first purchase?

Once in our order checkout page, insert the voucher code which was sent through your welcome email.

The 15% discount will be applied automatically to the total amount.

What are the shipping costs?

The exact shipping costs will be confirmed based on your shipping address and order quantity. But please find attached a reference table below:

                       USA            Europe

1-20pcs        40 USD         40 USD
21-40pcs      55 USD         50 USD
41-60pcs      70 USD         55 USD
61-80pcs      85 USD         65 USD
81-100pcs    100 USD       75 USD

ORDERING AND PAYMENT

What is the MOQ (minimum order quantity) per order?

We work without MOQ limitations. That means that you can select the product mix of your choice, even if that means one piece per model!

How long does it take for my order to be approved?

2 working days. Within this period, we will calculate the exact shipping costs and delivery lead time for your order.

What are the methods of payment accepted by Noble Eyewear?

We accept direct bank transfers and PayPal. Credit Card coming soon.

DELIVERY AND CUSTOMS CLEARANCE

How long does it take for the order to be shipped?

2 to 3 working days after payment confirmation.

How long does it take for our express couriers to deliver the shipment?

3 to 5 working days, depending on the destination. We deliver directly from Shanghai through a network of international couriers (DHL/FEDEX/UPS).

How can I track my order?

Once the shipment is confirmed, we will provide you with an exclusive tracking number for you to follow the delivery status.

What do I have to do about the customs clearance paperwork?

Nothing, Noble Eyewear does this for you. We prepare the paperwork prior to shipment and follow-up our shipment courier (DHL/FEDEX/UPS) closely to finalize the customs clearance process.

DUTIES AND TAXES

Are there any additional duties and taxes?

Each country´s government normally requires for incoming shipments to pay taxes and customs duties.

When you purchase your products from Noble Eyewear, your products will be shipped from our warehouse in China and therefore, you may be asked to pay additional duties and taxes before delivery.

Your order amount does not include these duties and taxes.

You usually do not need to care about taxes. The courier company (e.g. Fedex) will contact you if you need to pay taxes for your package and they will guide you to finish the following steps.

For reference, there is usually a duty rate (%) applied to the invoice amount plus fixed charges. Below is an example for the USA:

  • Invoice value: $1000
  • Duty rate (2%): $20
  • Fixed government charge: $25
  • Fixed brokerage charge: $31

The shipment courier (DHL/FEDEX/UPS) prepays the customs duty and then collects it from your account when the shipment is delivered.

If the package is returned or destroyed due to our client´s refusal to pay customs duties, all the losses will be borne by the client.

PRODUCT AND WARRANTY

With which frequency does Noble Eyewear launch new collections?

Every first week of each month. Sign-up to our newsletter to keep track of new trending models!

What is the difference between the Noble and Standard collections?

Noble Collections are designed exclusively by Noble Eyewear while the Standard Collection is a handpicked selection of our supplier’s best designs.

What is the warranty period for the products?

We offer a warranty period of 1 year from the delivery date.

How does the warranty process work?

The process is very simple. Just send a couple of photos of the defective piece and we will provide the model replacement during next purchasing or refund the amount.

PRIVATE LABEL

What are the private label options offered by Noble Eyewear?

We offer 2 private label solutions:

  • (A) Demo Lens and Temple Pad Printing: Free for orders above USD 1000 – minimum of 10 pieces per color
  • (B) Metal Temple Laser Printing: Free for orders above USD 1000 – minimum of 10 pieces per color

CUSTOMER SUPPORT

How long does it take to respond to a request?

Noble Eyewear has a 24/7 dedicated commercial support team that will get back to you within 24 hours.